FAQ
You can find your private RSS feed link in your confirmation email. The email was sent from support@absolutelymental.com with the subject line “Order Confirmation for Absolutely Mental Audio Series.” If you can’t find the email, be sure to check your spam folder. For additional assistance, please email support@absolutelymental.com, and someone will get back to you within 24 hours—typically sooner.
We recommend using the one-touch install option provided in your confirmation email, which means you’ll need to be reading this on your phone.
For more manual instructions, please see the step by step directions for various podcast apps below
For more visual guides, we recommend reviewing the resources created by Transistor, iMore.
Note, there are some podcast apps that don’t allow for private RSS feeds. You can't currently add podcast RSS feeds to these apps:
- Stitcher
- iHeartRadio App
Apple Podcasts
- Tap "Library" in the bottom navigation menu
- Tap "Edit" in the upper right hand corner
- Tap "Add a Show by URL..."
- Paste the feed URL and hit "Subscribe"
Spotify
- Note: You must use the unique link from your confirmation email to listen on Spotify as Spotify does not support adding private RSS feeds directly
- Open your confirmation email
- Click the Spotify logo
- You will be redirected to the Spotify website
- Click "Continue"
- You will unlock full access to all episodes directly on Spotify
Google Podcasts
- Go to podcasts.google.com
- Select the "hamburger" menu (the three lines in the upper left corner of the site)
- Select "Add by RSS"
- Paste in your RSS feed
Castro
- Go to Discover.
- Select Paste URL in the upper right corner
- Type in or paste your URL from the clipboard.
- Tap Search.
- Select your results.
- Tap on Subscribe.
Overcast
- Tap the + button in the top right
- Tap “Add URL” in the top right
- Paste the feed URL and hit "done" on the keyboard
Downcast
- Tap “Add” on the bottom navigation menu
- Tap “Add Podcast Manually”
- Paste the feed URL in the “Feed” field
- Tap “Subscribe” in the top right
Pocketcasts
- Tap on "Discover" in the bottom navigation menu
- Paste the feed URL into the search field at the top and hit "search" on the keyboard
Podkicker
- Click the “Add More” button under the Podcasts tab
- Paste the feed URL into the field under the RSS tab and click “Subscribe to RSS”
No, please do not share your private RSS feed link. It is unique to you. If you share your private RSS feed link, we have the right to revoke your access.
Not at this time. In the event that there are important updates related to this series, we will notify you.
Yes. You can purchase the series as a gift by selecting "Buy Absolutely Mental as a gift" during checkout. Make sure to include your recipient's name and email. After payment you will receive an email receipt and your recipient will receive a separate email with instructions for listening to the audio series.
Yes. Once you have purchased access to the series, you can listen to all of the episodes from your browser. Check your purchase confirmation email for additional instructions.
Yes, we just released an iOS Absolutely Mental app. You can access it on your subscriber page or via the app store. At this time, we don’t have an Android version. If you are interested in an Android app, please email support@absolutelymental.com. If we see that there is enough interest, we may create one.
Yes, you can access the seasons that you’ve already purchased on AbsolutelyMental.com in the Absolutely Mental app. To do so, you will need to access the app via the link on your subscriber page.
Please email media@absolutelymental.com.
Your purchase receipt is included in your confirmation email. If you can’t find your confirmation email, be sure to check your spam folder. You can also email support@absolutelymental.com with “Receipt Request” in the subject line, and we will send you a copy of your receipt
Please email support@absolutelymental.com with “Refund Request” in the subject line and the reason for your request in the body of the email. The customer support team will get back to you within 24 hours.
Imagery supplied by: Neilson Barnard/Getty Images Entertainment and Chris Patey. Cover artwork by Jason Chatfield.